Technical Support

MPL understands exactly how vital support is for our customers. Therefore, support is done by the developers of the products and not by a general help desk. This guarantees that you receive highly qualified answers from the source, the person who knows the product by heart. Nevertheless please make sure to read the available documentation (manuals, application notes) and the FAQ sections (General FAQ / product specific FAQ) before contacting MPL support!

When you contact MPL with a support question, please provide as many details as possible:

Precise Product Identifier
Serial Number
Operating System
Driver Version(s), if applicable
BIOS Identification (MEV number and Version) and/or Firmware Version(s), if applicable
Steps to reproduce the problem and any error messages received.

For more info where to find the product identifier / serial number, please check the "Support" section of the product manual.

You can reach MPL Support by one of the following ways:

Email (preferred)
To contact MPL Technical Support by email, please use exclusively the following address and make sure to remove any other MPL email address from the "To:" or "Cc:" fields:

Please also observe the following rules:

This contact is only for technical questions / problems about MPL products!
For all non-technical issues about MPL products (i.e. price, availability, delivery time, order/repair status, etc.), please use the appropriate address from the list below:
Use a meaningful subject line!
Keep your messages short!
Use proper quoting in replies! Avoid using "top post" or "full quote"!
Provide the important system details (see above) as plain ASCII text only. No screen dumps, pictures, Word/PDF documents or the like!
Avoid sending HTML messages!
Avoid adding (large) attachments!
Strip pictures / screen dumps to the essential and use file compression.
If there is a necessity to provide pictures, do not "encapsulate" them into Word or PDF documents.
Avoid sending off-topic messages like vote of thanks, apologies, Season's Greetings, general small-talk and suchlike!
Do not hijack existing tickets with new, off-topic problems!
Send a completely new message instead. But do not create a new message, if it is a reply or follow-up to an already existing ticket!

Phone
Our business hours are Monday to Friday from 8:30-12:00 and 13:00-17:00 (GMT+01:00 time zone)
The phone number of MPL AG is +41 (0)56 483 34 34