MPL understands exactly how vital support is for our customers. Therefore, support is
done by the developers of the products and not by a general help desk. This guarantees
that you receive highly qualified answers from the source, the person who knows the product
by heart. Nevertheless please make sure to read the available documentation
(manuals, application notes) and the FAQ sections (General FAQ / product specific FAQ)
before contacting MPL support!
When you contact MPL with a support question, please provide as many details as possible:
Precise Product Identifier
Driver Version(s), if applicable
BIOS Version and/or Firmware Version(s), if applicable
Steps to reproduce the problem and any error messages received.
For more info where to find the product identifier /
serial number, please check the "Support" section of the product manual.
You can reach MPL Support by one of the following ways:
To contact MPL Technical Support by email, please use
exclusively the following
address and make sure to remove any other MPL email address from the
"To:" or "Cc:" fields:
Please also observe the following rules:
This contact is only for technical questions / problems about MPL products!
For all non-technical issues about MPL products (i.e. price,
availability, delivery time, order/repair status, etc.), please use the appropriate address
from the list below: